Q: What areas do you service?

A: We proudly service within a 10km radius of the Christchurch city center.

Q: Do you offer both residential and commercial services?

A: Yes! We provide expert servicing for homes, offices, shops, and other commercial premises across Christchurch.

Q: What types of heat pumps do you service?

A: We service all major types, including:

• High Wall Units
• Floor Consoles
• Ducted Systems
• Central Heating Systems

Q: What brand of heat pump do you service?

A: We service all the major brands of heat pumps including:

• Mitsubishi
• Fujitsu
• Daiken
• Panasonic

Q: What does a heat pump service include?

A: A standard service includes:

• Cleaning filters and coils
• Checking refrigerant levels
• Inspecting electrical components
• Testing performance and efficiency
• Ensuring safe, quiet operation

Q: How do I know if my heat pump filter needs replacing?

A: When we are on site, we will assess the condition of your ventilation filter and let you know if it needs replacing and the cost involved.

Q: How often should I get my heat pump serviced?

A: At least once a year is recommended for residential units. Commercial systems may require six-monthly servicing depending on usage.

Q: How long does a residential service take?

A: Most residential services take 45–60 minutes per unit, depending on accessibility and condition.

Q: Do I need to be home during the service?

A: Not necessarily. If we have safe access and prior arrangements, we can service your unit while you're out.

Q: Can you service multiple units in large buildings?

A: Absolutely. We regularly maintain multi-unit systems in offices, retail stores, and hospitality spaces.

Q: Do you offer service contracts for businesses?

A: Yes. We offer customised maintenance plans to ensure your system stays efficient year-round with minimal downtime.

Q: Are your services eco-friendly?

A: Yes! We use environmentally safe cleaning agents and aim to optimise your unit’s efficiency—reducing both energy use and emissions.

Q: Will a service help reduce my power bill?

A: Definitely. A well-maintained heat pump can use up to 30% less energy than a neglected one.

Q: How much does a standard heat pump service cost?

A: Our pricing starts from $139 incl. GST for a standard residential unit. Multi-unit and commercial pricing available on request.

Q: How do I book a service?

A: You can book online, call us directly, or email our team. We offer flexible appointment times including after-hours for businesses.